Terms of Service

Last updated: March 2026

1. Service description

ScoutMyPlace provides in-person apartment inspection services in Los Angeles, Glendale and Burbank, California. A trained local scout visits the property on behalf of the client and delivers a written report within 24 hours of the visit.

2. Booking and payment

Payment is required in full before a visit is scheduled. All prices are in US dollars and include applicable taxes. By purchasing a pack, you agree to these terms and authorize the charge to your payment method.

3. Refund policy

If a visit cannot take place for any reason outside the client's control (property no longer available, agent refuses third-party access, etc.), the client is entitled to a full refund or a credit for a future visit. Clients have up to 60 days from the date of purchase to rebook. Credits expire 60 days after purchase for refund eligibility. Requests for refunds must be submitted via the client portal.

4. Scope of inspection

The inspection covers up to 110 checkpoints as described on our website. Our scout is not a licensed inspector, contractor or engineer. The report reflects visual observations and functional tests only and should not be used as a substitute for a professional home inspection.

5. Limitation of liability

ScoutMyPlace is not liable for any decisions made by the client based on the report, including but not limited to signing a lease or making a purchase. Our maximum liability is limited to the amount paid for the relevant visit.

6. Intellectual property

All reports, photos and content delivered to the client are for personal use only. You may not resell, redistribute or publish this content without prior written consent from ScoutMyPlace.

7. Governing law

These terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Los Angeles County, California.

8. Contact

For any questions regarding these terms, contact us at hello@scoutmyplace.com.